Within the scope of the National Qualifications System (Sistema Nacional de Qualificações - SNQ) and Ordinance No 232/2016, 29 August, which regulates the Qualifica Centres network, the teams working at adult qualification centres are required to have the technical, methodological, organisational and management competences that allow them to work closely with a diverse range of people, while providing high-quality service and valuing the profile, motivations and expectations of each individual. The National Agency for Qualification and Vocational Education (ANQEP, IP), which is responsible for managing the Qualifica Centres network, regularly organises different training events, in order to ensure not only its own smooth running but also a high level of rigour and quality in the operationalisation of the different intervention stages.
In addition to this, it regularly provides technical guidance and recommendations designed to assist and guide the work of the technical teams of these centres.
At the same time, together with the Institute for Employment and Vocational Training (IEFP, IP) and the Directorate-General for Schools (DGAE), it provides four regional teams to monitor and supervise the activity of these centres. In addition to technical visits, these teams monitor the centres via telephone and e-mail on a daily basis.